CHECK IN/OUT TIMES
Check in time is between 4pm and 11pm; check out time is by 11am.
Late arrivals (after 11pm) please contact the Front Desk to make arrangements for this.

CANCELLATIONS
Cancellations received within 4 to 7 days of the date of arrival are subject to a fee of 50% of the total reservation balance (including tax).
Cancellations received within 72 hours of date of arrival or no-shows are subject to a fee of 100% of the total reservation balance (including tax).

Group cabins, multiple reservations, reservations for 4 consecutive nights or more and Christmas bookings are subject to a specific cancellation policy (see deposit section below).

There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, or injury. Please remember that transportation to and from Glacier House Resort is weather dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance prior to booking.

RESERVATION AMMENDMENTS
Date changes can be accommodated when made in advance of 7 days before the expected date of arrival. When made 7 days or less of the expected date of arrival, a cancellation fee will be applicable (as outlined above).

PAYMENT
A valid credit card must be presented at check-in. Credit cards accepted are MASTERCARD & VISA ONLY.
Full payment of reservation is due on the expected day of arrival. The exceptions to this are as follows:-

DEPOSITS
Non-refundable deposits are required under the following circumstances; please note such deposits fall outside of the Hotels standard cancellation terms and are NOT refundable under any circumstance.
· Reservations for 4 or more room nights &/or 4 or more rooms require a 50% non-refundable deposit at the time of booking, with the remaining balance due on the day of arrival.

· Christmas reservations: Dec 21, 2014 - Jan 1, 2015. 50% non-refundable deposit required at time of booking. Remaining balance due 60 days prior to arrival and will be charged to the credit card provided at the time of reservation.

· Kootenay House (Large Group Cabin #106) during the Winter season requires a $1000 non-refundable deposit due at the time of booking with the remaining balance due on the day of arrival, unless booked during the Christmas period, when full payment is required in advance.

Customers will be informed at the time of booking of any deposits required; such deposits will be taken at the time of booking to secure the reservation and confirmed via email.

SEASONS
Spring – Early April until May 31st
Summer – June 1st until September
Fall – October until Mid-November
Winter – Mid November until Early April.

PETS
Only certain room types at Glacier House are pet friendly; please check with Front Desk at the time of booking.
Pets are $20.00 per night per pet plus taxes; a maximum of 3 pets per unit are allowed.
At the time of check-in guests will be required to sign Glacier House Resort’s Pet Policy.
Guests must notify Glacier House Resort PRIOR to arrival if they are bringing a pet. Pets are NOT are allowed in any of the non-designated pet friendly accommodations or common areas of the main lodge. If you have booked accommodation in our main lodge and wish to bring your pet please contact us immediately to arrange for an upgrade to one of our pet friendly cabins. (Applicable upgrade and pet fees will apply). If a guest brings a pet into a non-pet room or cabin, a cleaning fee equal to a 2 nights stay in that room/cabin will be charged to the guest’s credit card.

RATES & OCCUPANCY
ALL rooms/cabins are subject to a maximum occupancy; please check this with the Front Desk.
All Lodge Rooms, rates are based on double occupancy.
Medium Cabins, rates are based on 3 adults sharing.
Large Cabins, rates are based on 4 adults sharing.
Small Group Cabin, rates are based on 5 adults sharing.
Large Group Cabin (Kootenay House) rates are based on 8 adults sharing in winter.
Additional persons are $20.00 per person, per night plus tax.

CHILDREN
Are considered to be 12 years of age and under.
Up to 2 children are included in the rate per unit, thereafter the standard additional person fee is applicable.
All children staying at Glacier House Resort must be accompanied by an adult at all times.

FIRE REGULATIONS
Fire regulations do not allow that you bring any cooking equipment, including BBQ's, into your room or cabin or onto the outdoor patio or anywhere else on the property.

SMOKING
Glacier House Resort is a non-smoking property except for outside areas. Smoking in the rooms/cabins will result in a cleaning fee equal to 2 nights of room/cabin revenue, which will be charged to the guest’s credit card.

DAMAGES
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage(s) incurred to your room or the Lodge during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Food cannot be left outside on patios or hallways as it attracts wildlife. Management is not responsible for lost or spoiled items.

PARKING
Park on the paved areas only, or as instructed. Improperly parked vehicles and trailers will be towed and risk of damage is at the vehicle owners’ expense.
Vehicles and their contents are left at the owner’s/customer’s own risk. Glacier House Resort does not accept any responsibility or liability for loss or damage.

WEBSITE
While all reasonable efforts have been taken to ensure the accuracy of information on the websites, Glacier House Resort does not accept responsibility for errors or omissions.

Please do not hesitate to contact us for further information.