Glacier House is hiring now!
We are excited to be expanding our team, and are looking to fill the following positions immediately;
Front Desk Agent
￼Glacier House Resort – Job Description: Front Desk Agent
As part of the Front Desk Team at Glacier House Resort (GHR), you will be the ‘face’ of our Resort and most often the key person in our guests experience and first impressions. It is the responsibility of our Front Desk Agents to provide a welcoming, professional service and to ensure exceptional guest experience. In this position, you will carry out the day-to-day administration and activities entailed with reservations, guest relationship management and the running of an effective Front Desk service.
1. Administer all inquiries and GHR reservations via a range of mediums – in person, by telephone, email and fax.
2. Provide a welcoming and informative service to the general public and guests; provide information about the Resort, local area and activities.
3. Enable a smooth check in and check out process for guests.
4. Respond to all customer complaints and concerns; ensuring all matters are addressed, where possible resolved positively and reported to the appropriate manager.
5. General front desk administration.
6. Assist other departments as required, to include but not limited to housekeeping and serving.
7. Communicate effectively and clearly with key departments regarding the daily operations of the Resort. In particular with Housekeeping and Maintenance.
8. Ensure a smooth and transparent handover between shifts and maintain accurate shift notes.
9. Occasional light maintenance and cleaning as related to the Front Desk such as ensuring a presentable lobby and front desk; light bulb replacement in guest rooms etc.
10. Occasional occurring tasks such as re-filling the pop machines located in the public areas; replenishing in-room and public area supplies; taking out garbage; storing away received goods and other tasks as related to the operation of a hotel/restaurant.
11. Receive payments and balance all transactions for the shift.
12. Any other duties as may reasonably fall within the job role.
Job Requirements: • Exceptional customer service awareness and skills. • Customer service experience will be an asset. • Professional and welcoming demeanor. • Excellent communication skills; strong ability to speak, read and write in English. • Attention to detail with strong organizational skills. • Problem solving ability. • Able to work independently with minimal supervision. • Able to develop and maintain positive team relationships. • Proficient ICT (Information Communication Technology) user; confident in using a variety of computer applications such as CRM databases, Microsoft publications. Ideally familiar with MAC. • Experience of handling cash and balancing transactions will be an asset.
To apply please send a cover letter and resume attention to Cat Moffat at firstname.lastname@example.org.
If this is not your field, we are always looking for dynamic new members to our team. If you would like to be a part of what is happening here at Glacier House, send a cover letter and resume to email@example.com
We'd love to hear from you!
Working at Glacier House Hotel and Resort is great. You'll be working in a hands-on environment, where we all work together to provide exceptional service to our guests. We provide competitive pay and additional benefits like outdoor adventures, staff parties, free equipment rentals, and more. Under new ownership and management, Glacier House is growing and changing fast with new ideas, involvement in the community, fun and exciting events, upgrades and renovations to the property, a focus on sustainability, and new products coming soon. The opportunities are endless!
Limited staff housing in the main lodge is available and we can assist newcomers with finding suitable accommodations if you cannot stay on-site. Work hours are flexible and range from 7 am till 11/12 pm at night, 7 days a week. If you do not live on-site, you will need transport to the resort as we are approx 7 kms from downtown Revelstoke. Both seasonal workers here on a short term basis, and those looking for long term positions are welcome.
There is always lots to do at Glacier House Resort. In winter, we are home to groups coming to enjoy Revelstoke's legendary snow - both skiing and snowmobiling - in our winter wonderland. Our cozy Sledders' Bar is the perfect place for 'apres' with hearty fare and local beer and wine - just what our guests need after a big day in the mountains! In summer we are lucky to enjoy visitors from all over the world. Glacier House is a real taste of the Canadian outdoor experience and our guests love our location nestled in the BC mountains with stunning views. We are working hard to develop new ideas and products to make the most of our close proximity to Revelstoke's amazing hiking, biking, paddling, climbing fishing and golf.
The town of Revelstoke is 7 kms away and the resort is served by a well maintained paved road (which is ploughed in winter). Revelstoke (pop. 9000) offers a broad spectrum of services, including schools, a full service hospital, a selection of shops and supermarkets, beauty spas and salons, a year round Farmers' market, and plenty of recreational opportunities.
Revelstoke is fast becoming famous for winter sports like snowmobiling, skiing, backcountry touring and cross country skiiing. In summer there is endless exploring to do in the area whether you enjoy hiking, mountain biking, road biking, canoeing, kayaking, rock climbing, fishing, golf or simply relaxing in the sun enjoying the view!
We are lucky to have staff members from all over the world working at Glacier House. You will need a valid work permit to allow you to work in Canada. Assisstance can be given to help you get to, or stay in, Canada decided by management on a case by case basis.
Questions about Immigration or work permits? Call us to find out more.
Front Desk Attendant
You will need to be friendly, organised and willing to give all our guests exceptional customer service. You will be responsible for taking care of our guests in-house, plus answering emails and phone calls through out your shift. Our Front Desk is the 'hub' for the hotel so you will need to multi-task and be able to work well under pressure when there is a lot going on!
Full Time and part time positions available. Morning and afternoon shifts will be required. Customer service experience is preferred.
Our Chefs are responsible for all aspects of Glacier House's F&B. You're a hands on person who likes to cook, but also can steer other F&B staff, put an exciting menu together, control costs and do ordering. Working with a small staff you must be a team player who can keep it fun, handle kitchen stress and keep it organized.
Must have min of 2 years experience with good references. Full time and part time positions.
This winter position is great for those who like to get out on the hill in the afternoons. We will train, but you must have prior cooking experience and be well organised in order to qualify for this position.
Yes, you'll have to get up early, but can be snowmobiling or skiing by lunchtime!
You are a hard worker, with attention to detail and very self motivated. You are responsible for all aspects of room and facility servicing. Work in a small but fun team with high standards.
Full time and part-time positions available.
You are a friendly assertive person who knows how to serve our guests right. Must have prior serving experience and preferably a 'Serve-it-right', Food Safe or other hospitality certificate.
Breakfast and evening shifts available, full time & part time positions. Tips are shared with the kitchen.
Plow/ Backhoe Operator
A winter role assisting us in keeping the grounds and roads clear of snow. Some HD equipment experience is preferred, but will train. Must be dependable and available on an on-call basis. Must be mechanically inclined.
Part time position. Must be available early morning during snowfalls.
Email firstname.lastname@example.org if you have questions, or would like to join the team at Glacier House Resort.