Employment at Glacier House Resort

  • Main lodge

Spring and Summer 2016 Employment Opportunities!

We are accepting applications for the following positions:

Front Desk Agent - 3 full-time (April 2016)
Room Attendant - 1 full-time (May 2016)
Room Attendant - 1 full-time, 1 part-time (June 2016)
Maintenance - 1 full-time Contract (Mid April 2016 to Mid June 2016)
Hotel Shift Supervisor - 1 full-time Contract (1 year minimum, April 15 2016)

We are accepting applications for the following positions:

We offer competitive wages, hours and incentives!  On-site staff accommodation is available.

Brief job summaries are listed below. To apply for one of these positions, please email your cover letter and resume to info@glacierhouse.com or drop off in person and tell us why you want to work for us.  No phone calls please, successful applicants will be contacted.

Front Desk Job Summary:

Front Desk Agent responsibilities are to provide guests with an exceptional guest experience. This position carries out the day to day activities of all guest reservations, check-ins/outs and all inquires.

Responsibilities: 1. Handle all reservations and inquiries for rooms, cabins, activities, and general inquiries via in person, by phone, email or in writing.

2. General front desk administration.

3. Small maintenance and cleaning of lodge areas, as related to the front desk (light bulb replacement, sweep steps, vacuum lobby and restaurant etc). If needed help out in housekeeping department.

4. General serving in the restaurant, including clean up, dishes, serving of drinks, etc.

5. In general be courteous to and assist Glacier House Resort clients and staff when requested so.

6. Occasionally occurring tasks like storing files, refilling pop machines, taking out garbage, storing away received goods and other tasks as related to the operation of a hotel/restaurant.

7. Assist other departments as required.

Room Attendant Job Summary:

Room Attendants are responsible for performing daily cleaning of all rooms, cabins, and public areas. This position is to ensure cleaning standards are met in a efficient and timely manner.

Responsibilities:

1. Daily cleaning of rooms and cabins by priority

2. Cleaning duties include but are not limited to dusting, vacuuming, making beds, cleaning washrooms, taking out garbage, emptying ashtrays, and recycling bottles.

3. Use correct cleaning chemicals for designated surfaces, according to health & safety regulations and GHR requirements.

4. Washing, drying, folding and restocking of all linens.

5. Bagging laundry, restocking housekeeping cart, rooms and housekeeping van.

6. Restocking at end of day of all supplies and laundry used on carts, van and housekeeping rooms.

7. Reporting damages, broken items, repairs needed to maintenance (verbal and written in maintenance log) and front desk on daily basis.

9. Reporting lost & found items to the front desk; adhere to the Resorts policy on Lost and Found items including key control.

9. Daily cleaning of public areas like restaurant, bar, washrooms, hallways, etc.

10. Periodic washing of windows, curtains, walls, etc as done in spring and fall cleaning.

11. Daily sweeping of central entrance as well as cabin entrances, mopping of hallways and balconies.

12. Handle guest complaints, ensuring guest satisfaction; direct dissatisfied guests to the Front Desk.

13. Any other duties as may reasonably fall within the job role.

Maintenance Job Summary:

Glacier House Maintenance person is responsible for performing general building and property maintenance. The duties will include regular maintenance and upkeep of pools, hot tubs, basic plumbing, basic electrical and overall property appearance.

Responsibilities: 1. Maintain the pool and all hot tubs, including daily testing and chemical application as required.

2. Ensure all public areas, landscaping and building appearance are up to standard by performing daily inspections.

3. Perform basic electrical and plumbing duties as needed in regards to all areas of the hotel. 4. Perform general landscaping duties, including but not limited to mowing, weed control, watering, tree maintenance, snow and ice removal.

5. Operate snow removal equipment including backhoe and other equipment.

6. Perform general interior and exterior maintenance including painting, sanding, building, and other related tasks.

7. Assist other departments as required.

Hotel Shift Supervisor Job Summary:

Job Summary: The Hotel Shift Supervisor is responsible for assisting the General Manager and CEO with the day-to-day operations of the hotel. This position requires hands on learning in all departments in order to understand how each operates and to improve efficiency and service levels. The Hotel Shift Supervisor must have a willingness to be flexible with their schedule with a positive “can do” attitude, filling in where and when required. In addition to creating a memorable customer service experience. This is a minimum 1 year contract position.

• Assist with hiring, training and scheduling of staff in accordance with the General Managers requirements

• Perform a variety of duties including front desk, housekeeping, maintenance, serving and some administrative tasks

• Create new staff orientation training program and tracking system

• Conduct room checks prior to guest check-ins, follow up with Housekeeping team when required. Report deficiencies to Housekeeping Supervisor and General Manager

• Assist with basic maintenance related items

• Problem solve any day to day situations in regards to the hotel operation • Assist the accounting department monthly invoicing for all Tour Operators

• Assist with cash out reconciliations, back office float management and bank deposits

• Create new efficiencies in the day to day operations

• Attend meetings in regards to marketing initiatives and group/event coordinating

• Assist with carrying out group/event requirements in regards to scheduling, set up and take down

• Provide exceptional guest service with a guest first attitude

• Assist with Great Canadian Tours day to day guest experience if/when required

• Other duties as assigned or required

General

  • Winter hot choc Revelstoke

Working at Glacier House Resort is great. You'll be working in a hands-on environment, where we all work together to provide exceptional service to our guests. We provide competitive pay and additional benefits like outdoor adventures, staff parties, free equipment rentals, and more. Under new ownership and management, Glacier House is growing and changing fast with new ideas, involvement in the community, fun and exciting events, upgrades and renovations to the property, a focus on sustainability, and new products coming soon. The opportunities are endless!

Limited staff housing in the main lodge is available and we can assist newcomers with finding suitable accommodations if you cannot stay on-site. Work hours are flexible and range from 7 am till 11/12 pm at night, 7 days a week. If you do not live on-site, you will need transport to the resort as we are approx 10 kms from downtown Revelstoke. Both seasonal workers here on a short term basis, and those looking for long term positions are welcome.

There is always lots to do at Glacier House Resort. In winter, we are home to groups coming to enjoy Revelstoke's legendary snow - both skiing and snowmobiling - in our winter wonderland. Our cozy Gallery Bar is the perfect place for 'apres' with hearty fare and local beer and wine - just what our guests need after a big day in the mountains! In summer we are lucky to enjoy visitors from all over the world. Glacier House is a real taste of the Canadian outdoor experience and our guests love our location nestled in the BC mountains with stunning views. We are working hard to develop new ideas and products to make the most of our close proximity to Revelstoke's amazing hiking, biking, paddling, climbing fishing and golf.



  • RMR friends

Revelstoke Mountain Resort is just 15kms from us!

  • Staff ride 2015

Staff snowmobile ride, Winter 2016.

Revestoke

  • Revelstoke Main Street

The town of Revelstoke is 7 kms away and the resort is served by a well maintained paved road (which is ploughed in winter). Revelstoke (pop. 9000) offers a broad spectrum of services, including schools, a full service hospital, a selection of shops and supermarkets, beauty spas and salons, a year round Farmers' market, and plenty of recreational opportunities.

Revelstoke is fast becoming famous for winter sports like snowmobiling, skiing, backcountry touring and cross country skiiing. In summer there is endless exploring to do in the area whether you enjoy hiking, mountain biking, road biking, canoeing, kayaking, rock climbing, fishing, golf or simply relaxing in the sun enjoying the view!



  • Lake Revelstoke SUP 3

Foreign Workers

We are lucky to have staff members from all over the world working at Glacier House Resort. You will need a valid work permit to allow you to work in Canada. 

On-site staff accommodation may be an option depending on availability.  

Work Assistance Program - Discover Beautiful Revelstoke

Looking for a short working holiday? We are looking for assistance with some general duties including landscaping, dish washing, and painting duties in our should season (April thru early June).  We provide accommodation and cooking facilities in exchange for up to 5 hours of work per day.  A complimentary light continental breakfast is also available.  A minimum of a 5 day stay and work term would be required.  Please inquire at info@glacierhouse.com for more information.